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Flying the flag for Jubilee customer service

The Eptica Customer Experience Blog

The Queen’s forthcoming Diamond Jubilee celebrations have the potential to deliver a much-needed shot in the arm for UK companies. As a one off event they can provide additional revenues, particularly for retailers, travel companies, the tourism sector and anyone involved in creating and selling royal memorabilia. There is even the possibility that the feel good factor of a double Bank Holiday, added to the current good weather will provide confidence to cautious consumers and encourage them to open their wallets.

However the Jubilee celebrations, and the 2012 Olympics later in the Summer also provide a challenge to those involved in customer service. Companies need to make sure they have sufficient staff available – in shops, over the phone and online – to deliver the best service possible in order to keep customers happy, while ensuring that operations are efficient and they haven’t overstaffed contact centres in advance of…

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Acerca de MANON KUBLER BY MANON KUBLER

MANON KUBLER, ESCRITORA Y PERIODISTA EN RETIRADA. PREPARO MIS LLAGAS. EXPULSO MIS FUEGOS. TENGO HAMBRE Y VINE PARA QUEDARME. MANON KUBLER

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